Software for Gym, Fitness studio or Health club management

1. I have downloaded program. How to login for the first time?

Just enter

username: admin

password: admin

Be sure to use lowercase letters.

2. Can I upgrade to the latest version?

Yes. If you already have registered version of fitness manager you can install all new versions completely free.

3. How to upgrade to the latest version?

If you are already using Fitness manager you can always upgrade to the latest version. Please do not uninstall previous version because you could delete your database.

Installation of new version will leave your current database intact, but just in case before you begin, we strongly recommend to backup your database.

You can do it directly from the program using the option in the menu Maintenance->Backup database, or you can go to your fitness manager folder and simply copy file named "fitnes.fdb" to some other other place on your hard disk or USB drive.

After that get the latest version from our website and install it on your computer.

4. What if I need to reinstall Windows or want to install newer Windows version?

If you need to reinstall Windows or want to install newer Windows version first you need to deactivate current FM so you can transfer license to new installation.

Here are the deactivation procedure steps:


1. Start the FM.

2. Go to Help->About and when About window opens, hold Ctrl and then press D.

3. It will popup a window which will ask you to deactivate it. Click OK and it will show you deactivation code.

4. Make a screenshot of deactivation code and send it to us. Also send us FM ID from your new PC so when we check deactivation code we will send you a new serial number.


If you have any problem regarding deactivation, before doing it the best would be to start Fitness Manager as administrator. You can do it by right click on shortcut and select run as administrator.

5. What if I want to change my computer, reinstall Windows or change hard disk?

If you bought new computer and want to use FM on it instead of the old one or you need to reinstall Windows or want to change hard disk, you need to deactivate FM on that computer first. The deactivation procedure is very simple.


1. Start the program and go to Help->About. When About window opens, press and hold Ctrl and then press D.

2. This will popup a window which will ask you to deactivate FM. Click OK and it will show you deactivation code.

3. Make a screenshot of deactivation code and send it to us.

4. Send us that screenshot and new FM ID. When we check deactivation code we will send you a new serial number for that new FM ID.


Note: If you have any problem regarding deactivation, before doing it the best would be to start Fitness Manager as administrator.

You can do it by right click on shortcut and select run as administrator.

6. How to install FM in windows 8 if you are having problems installing .NET framework 3.5?

If you are having problems installing .NET3.5 you can always install .NET4.0 or higher instead.

If you wish to install .NET framework 3.5 in windows 8 try these steps:

  • Open Control Panel
  • From the Control Panel, click Programs and Features.
  • When the Programs and Features window comes up, click Turn Windows Features On or Off.
  • Then check .NET Framework 3.5 (includes .NET 2.0 and 3.0) and click OK.
  • Try to download and install .NET framework 3.5 again.

After this you should not have problems installing Fitness Manager in windows 8 

7. Does FM support work on multiple computers sharing the same data and how to set it?

Yes, program supports work on multiple computers. For that you need to have LAN(Local area network).

To use Fitness manager on multiple computers sharing the same data, one computer should work as a server with database and all the other computers should work as clients.

You can find instructions how to set Server and Client computers here Server/Client manual

8. FM licensing system. How many licenses do i need?
Each computer on which Fitness Manager is working needs a license.
If you want to connect multiple computers in one gym over LAN (local area network) to share the same data, one computer needs regular (server) license and other computers need client licenses.
Client license can work only if there is server license. Each client computer needs Client license which costs 65EUR.
If you need license for computer in another Fitness club  you need to purchase regular (server license).

9. How to translate FM to another language?

First install Fitness manager and  then from the our download page download and start language editor.

In language editor go to File and click Open language folder. Find fitness manager folder on your PC and you will see the list of languages. Select one of the languages and click on duplicate to create a copy which you will use for translation. Rename it to whatever you want and you can start translating.

After you have finished, just save it. Start fitness manager and in Options select the translation you have made to check how it looks.

10. SC700 - Problem with connecting to DAC device

Usually SC700 devices are sold with Pull SDK as default but FM supports only standalone SDK. If you have Pull SDK the problem with connecting to DAC occurs. That is why on our site is stated that in case SC700 you need standalone version.

The solution for this problem is to convert from Pull SDK version to Standalone SDK version. There is a simple procedure to do this which you can download from here: http://www.fitness-manager.net/download/tools/sc700-standalone/sc700-build360update to support standard sdk.rar

It consists of 2 files and instructions how to do this conversion.

For additional questions regarding this procedure please contact azahara.sanchez@zkteco.eu


11. Cannot restore backup. Message about needing Administrator rights appears?
To restore the backup the easiest way is to do the following:

1. Close Fitness manager if open.
2. Copy fitnes.fdb file from your backup into Fitness manager folder (which is probably placed in your program files).
3. Start Fitness manager

12. "The bill number already exists" message shows up when trying to print new package receipt?

This means that the receipt with the same number already exists. Probably during testing you created ther receipt with this number. 

To solve this just change the the last receipt number in Options. To do that go to Options -> Receipts and find Last receipt number or Last bill number. Change that number to be higher and click OK. The next receipt number will be generated by adding 1 to Last receipt number and the existing recipt number will be skipped.

13. How to use Barcode scanner or RFID reader for reading member cards?

Go to Tools->Options and find Member ID number section and select Free instead Automatically generated.

When Automatically generated is selected, Member ID-s are set automatically by program. You just set initial member ID number and the program will increment ID-s for each new member you add.

When Free is selected, you can enter Member ID by reading Member cards with barcode scanners or RFID readers or you can enter Member ID manualy.

14. Automatic check-in. How it works?

To enter automatic check-in click on Automatic button on the main program window. This will open Automatic check-in window. Here members can do check-in using barcode scanner or they can enter their member ID using keyboard.

When member ID is read, the program will search for an active package of the member and join new visit to that package. If the member in your fitness club has more than one active package then the program will show all active packages and member or program operator will have to select the right package from the list for which new visit is related.

15. Can I connect using internet to FM to see daily reports?

If you want check what has been done in your gym on a daily level on your home computer there are 2 options:


1. Every day your employees at the end of the day can send you fitnes.fdb file by email. This is FM database file which you can then copy to your home computer. This way you can use the latest data on your home computer.


2. You can connect remotely using software like teamviewer to one of your gym PC-s and use FM  from that PC.


16. Can I import member list from excel?

Yes, you can. You can prepare members list in excel and save it as CSV file. This CSV file you can import in Fitness Manager.

List must have 6 columns: memberid, surname, name, birthdate, address, gender (M or F). To save excel document as CSV click on Save as and then choose save as type CSV.

17. I cannot install FM on my computer with windows XP. Why?

If you have windows XP you need to have Windows installer 3.0 installed on your computer.

18. How to set FM for sending mail using my Gmail or Yahoo account?

Go to Tools->Options and open Mail tab.

Choose Send Mail using Fitness manager option.

For Gmail use the following settings:

Email sender = Your gmail address

SMTP server = smtp.gmail.com

SMTP port = 587

SMTP username = Your gmail address

SMTP password = Your password

Enable SSL should be checked

Similar setting use for Yahoo account. The only difference is SMTP server = smtp.yahoo.com

One more thing, by default Gmail and Yahoo prevent sending email from unknown apps so you should change settings to enable Less secure app on order FM to be able to send email.

For Gmail you can do that here: https://myaccount.google.com/lesssecureapps

For Yahoo you can do that here: https://login.yahoo.com/account/security#less-secure-apps

19. NET 4.0 framework is missing

Fitness Manager requires .NET 4.0 framework or higher to work.

If you have Internet connection on your computer .NET 4.0 framework will be installed during the setup process.

If you don't have Internet connection on the computer on which you want to install FM you can download it from this location: NET4.0 framework


20. What is Language editor?

Language editor is part of Fitness Manager that provides easy translation into any language or changing program labels to fit your needs better.

Earlier it was separate tool but from FM version 10.0.1 it is integral part of FM. To find it start FM and then go to Tools->Language editor.